User Services

The ALCF User Assistance Center provides support for ALCF resources. The center’s normal support hours are 9 a.m. until 5 p.m. (Central time) Monday through Friday, exclusive of holidays.

Contact Us

Emailsupport@alcf.anl.gov

Telephone:
630-252-3111
866-508-9181

Service Desk:
Building 240, 2-D-15/16
Argonne National Laboratory
9700 South Cass Avenue
Argonne, IL 60439

Trouble Ticket System

You can check the status of your existing tickets as well as send new support tickets. To do this, log in with your ALCF username and ALCF web accounts system password. (This is the password you chose when you requested your account, or which was assigned to you and sent with your new account materials.)

The ALCF User Assistance Center is located on the second floor of the Theory and Computer Sciences Building (TCS) building 240 at Argonne National Laboratory. Within TCS, our location code is 2-D-21. Please use the information kiosks at the entrance of the building to locate us, or call for assistance.

User Survey Results

The ALCF conducts yearly surveys to gain a better understanding of how we can improve the user experience at ALCF. Below are the numeric results of these surveys.

2012 ALCF User Survey Results