Get Support
The ALCF Support desk is open from 9 a.m. to 5 p.m. Monday - Friday, except on holidays. You can reach the support desk by submitting an email ticket at [email protected]
If you have an INCITE or ALCC allocation award, you can contact your Catalyst directly to get project support.
Submitting a Ticket
ALCF manages user support issues through an email support ticketing system. To submit a trouble ticket, you can email ALCF Support. Please review our Best Practices for Submitting Tickets before submitting your ticket to ensure the quickest possible resolution.
Read our ALCF user guides
The ALCF user-facing documentation is hosted on GitHub to facilitate contributions and issue reporting from the community. Here, you will find what you need to know to use our computing resources.
AskALCF AI Chatbot
A beta version of our AskALCF AI support assistant is now available to help you quickly find answers about using ALCF computing resources. It provides fast, accurate, and context-aware responses to user queries by leveraging a curated HPC-specific knowledge base and state-of-the-art language models. You can access AskALCF here: https://ask.alcf.anl.gov/
AskALCF is an AI-assisted tool designed to help ALCF users quickly access information. Responses are generated using automated methods and may not always be accurate, complete, or current. Users should confirm critical information through official ALCF documentation or by contacting ALCF support.
Stay in Touch
ALCF uses several channels to share updates about our facility and systems with users. You can learn more about these channels at our Staying in Touch page.
Notifications from our mailing lists
As a facility user, you will be added to our system notification mailing list so that you can stay up-to- date on machine maintenance, outages, and opportunities. We send a weekly digest on Friday at 10 a.m. CT and a monthly newsletter.
ALCF Users Slack Workspace
The ALCF Users Slack workspace is a platform intended for current, active ALCF users where the user community can interact, collaborate, and help one another. This workspace is a pilot program valid for 1 year. You can learn more about gaining access to and using the ALCF Users Slack Workspace here.
System Statuses
You can check the current status of ALCF systems by logging in to MyALCF and checking the home screen dashboard. You can learn more about MyALCF here.
All system-specific announcements will also be published on the #announcementschannel in the ALCF Users Slack.
Attend a training event or watch videos
ALCF offers workshops and webinars on various tools, systems, and frameworks. These hands-on training programs are designed to help PIs, their project members, and future users take advantage of leadership-class computers available at ALCF and enhance the performance and productivity of their research.
ALCF also collaborates with peer institutions and vendor partners to offer training that strengthens community competencies and promotes best practices.